Statement on Privacy and Cookies

First of all, your privacy is very important to us. That may be the kind of thing all these statements say, but we mean it. You trust us by using the services of Tourguidebenamar.com and we greatly appreciate that trust. This means that we are fully committed to protecting and safeguarding all personal data you provide to us. We act in the best interests of our customers and we are completely transparent about the processing of your data.

This document describes how we use and properly process your data, provided legibly and transparently. It also tells you what are the rights that you can exercise about your data (such as the right to object) and how you can contact us. Please also read our cookies statement, which explains how Tourguidebenamar.com uses cookies and other similar technologies.

We may change the privacy statement from time to time, so we recommend that you visit this page from time to time to make sure you know where you stand. If we make changes to the privacy statement we will notify you of those changes before we implement the changes by posting them on our website.

And now the sad but necessary part: If you do not agree with this privacy statement, you must stop using our services. If you agree with our privacy statement, then you are ready to book your next trip, tour, activity with Tour Guide Benamar and I will be very happy to meet you and help you to discover my beautiful country, Morocco.

Information collected by ToursByLocals.com

Tour Guide Benamar collects two types of information about you: personal information (such as name and email address) and aggregate information (such as information on the number of users who visit our site).

Personal Information

Personal information is collected when you voluntarily purchase services or register as a user. This may include your email address, passwords, phone numbers, address and other data necessary to provide you with services, but so far we do not have the service to register on our website.

And if we are going to offer you this choice to register on our website we will only ask you for the minimum amount of personal information we need and we will only use it to provide you with the services you have requested.

Messages sent by the system: 

At the end of service Tour Guide Benamar provides a method to communicate with you on our system, we control these messages to ensure that you are well served by our guides and ensure compliance with the general conditions of Tour Guide Benamar and also if you can leave us a comment to motivate other tourists to contact us to help them visit our country, region or my hometown Tangier.

Aggregated information

We may collect aggregate information about users’ general online activities, such as the number of unique visitors, most frequently visited pages, or search terms entered. This information can be tracked through your Internet Protocol (IP) address, a number that is automatically assigned to your computer whenever you surf the Web. When you request a page from our site, your IP address may be recorded. We may also collect aggregate information through the use of a cookie, which is a small data file that websites store on your hard drive when you visit them. Most websites are set up to accept cookies, but you can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some parts of our sites may not function properly if you choose not to accept cookies.

We use aggregate information to improve your user experience by determining which areas and features are most popular and which areas need improvement. Tour Guide Benamar does not use IP addresses or cookies to retrieve information from your computer.

Sharing data with third parties

Tour Guide Benamar does not distribute the personal information that you have provided to us, except as permitted by this privacy policy and our current terms of use, where appropriate.

Tour Guide Benamar may share your personal information if we are required to do so by a legal request such as a subpoena or if we believe that the health or safety of another person or the general public may be compromised.

Tour Guide Benamar always makes commercially reasonable efforts to protect your information.

Some of the personal information we collect is shared with our tour guides who are directly involved in the fulfillment of your purchases from us. We only provide our tour guides with your name and local contact information if you provide it to them (for example, the name of your hotel for pick-up, the time of your arrival at the airport/port, your local phone number, your cell phone number, etc.).

We use third-party providers for website analysis, to offer customers the right to book our services through other websites, online travel agencies, etc., as they may be more known by many consumers/tourists and to have more reliability and also to improve your user experience and provide you with the most relevant content of Tour Guide Benamar. These vendors never share or sell your personal information.

Links to third parties

This website may contain links to sites other than ours and these sites may not follow the same privacy policies as Tourguidebenamar.com. If you visit other sites by clicking on a link from our site, you should determine their privacy policies before using their information or services.

Option to refuse

You may choose to remove your email address from our database at any time. To do so, please send an e-mail to Benamar.achraf@gmail.com.

Correcting and updating information

Tour Guide Benamar gives you the possibility to change and modify the information previously provided, the time of arrival, the time of the beginning of the visit, the number of customers, etc…

More information

No one can guarantee that data transmission over the Internet is completely safe. Third parties may unlawfully intercept or access transmissions or private communications. While we strive to protect your personal information, Tourguidebenamar.com cannot guarantee the security of any information you transmit to us and we are not responsible for any special, incidental, or consequential damages you may suffer if your data transmission is intercepted.

Tour Guide Benamar reserves the right to modify this privacy policy at any time. Any changes will be posted online.

Please contact us by e-mail at Benamar.achraf@gmail.com if you have any questions or concerns about our privacy policy.

Cookie declaration

Each time you use our online services or applications, we use cookies and other online tracking technologies (which we will also refer to as “cookies” for purposes of this cookie statement).

Cookies may be used in a variety of ways, including to operate the Tourguidebenamar.com website, for traffic analysis, or advertising purposes.

Read the following to learn more about what a “cookie” is, how they are used and what choices you have.

What are cookies and other online tracking technologies?

How are cookies used?

What are your choices?

What are cookies and online tracking technologies?

A web browser cookie is a small text file that websites place on the web browser on your computer or mobile device.

These cookies store information about the content you view and interact with to remember your preferences and settings or to analyze how you use the online services.

Cookies are divided into “first party” and “third party” cookies:

First-party cookies are cookies provided by the owner of the domain – in our case, Booking.com. Any cookie we place ourselves is a “first-party cookie”.

Third-party cookies are cookies placed on our domains by trusted partners that we have chosen to allow. These may include social media partners, advertising partners, security providers, and others.

They may be “session cookies” or “persistent cookies”:

Session Cookies only exist until you close your browser, thereby ending your so-called “session“. They are then deleted.

Permanent cookies have different lifetimes and remain on your device after you close your browser. On our Tourguidebenamar.com website, we try to serve only permanent cookies (or allow third parties to serve permanent cookies) that have a limited lifetime. However, for security reasons or in other exceptional circumstances, we may sometimes need to give a cookie a longer lifetime.

Web browser cookies may store information such as your IP address or other identifiers, your browser type, and information about the content you view and interact with on the Digital Services. By storing this information, web browser cookies can remember your preferences and settings for the Online Services and analyze how you use them.

In addition to cookies, we also use very similar tracking technologies. On our website, our e-mails may contain small transparent image files or lines of code that record how you interact with them. These include “web beacons,” “scripts,” “tracking URLs,” or “software development kits” (called SDKs):

Web beacons have many different names. They can also be called “web bugs”, “tracking bugs”, “tags”, “web tags”, “page tags”, “tracking pixels”, “pixel tags”, “1×1 GIF” or “clear GIF”.

In short, these tags are a tiny graphic image of a single pixel that can be transmitted to your device as part of a web page request, in any application, advertisement, or HTML email message.

They can be used to retrieve information about your devices, such as the type of device or operating system, your IP address, and the time of your visit. They are also used to serve and read cookies in your browser or to trigger the placement of a cookie.

Scripts are small computer programs built into our website that give the page a wide variety of additional functionality. Scripts enable the website to function properly. For example, scripts enable certain security features and basic interactive functions on our website.

Scripts can also be used for analysis or advertising purposes. For example, a script may collect information about how you use our website, such as what pages you visit or what you search for.

Tracking URLs are links containing a unique identifier. They are used to find out which website brought you to our website Tourguidebenamar.com. For example, if you click on a link from a social media page, a search engine, or the website of one of our affiliate partners.

All such tracking technologies are referred to as “cookies” in this statement.

How are cookies used?

• Cookies are used to collect information, including
• IP address
• Device ID
• Pages viewed
• Browser type
• Navigation information
• Operating System
• Internet Service Provider
• Timestamp
• If you answered an ad
• A referenced URL
• Characteristics used or activities carried out on the website

They allow you to be recognized as the same user on all pages of a website, on all devices, between websites. In terms of purpose, they are divided into three categories: functional cookies, analytical cookies, and marketing cookies.

Functional Cookies

These cookies are necessary for the operation of our website and must be activated for you to use our services.

Functional cookies are used to create technologically advanced and user-friendly websites and applications that automatically adapt to your needs and preferences so that you can navigate and book easily. It is also used to activate essential security and accessibility features.

Specifically, these cookies :

Enable our website to function properly, so that you can create an account, log in and manage your reservations.

Store your currency and language settings, past searches and other preferences to help you use our website effectively and efficiently.

Memorize your registration information, so you don’t have to re-enter your login credentials every time you visit our website. (Don’t worry, passwords will always be encrypted).

Analytical cookies

These cookies allow us to measure and track the use of our website. We use this information to improve our website and our services.

Specifically, these cookies:

Help us understand how visitors and customers like you use Tourguidebenamar.com and our applications.

Help us improve our website and communications to ensure that we are interesting and relevant.

Allow us to know what works and what doesn’t work on our website.

Help us understand the effectiveness of advertising and communications.

Teach us how users interact with our website after seeing an online advertisement, including advertisements on third-party websites.

Allow our business partners to know whether or not their customers are using the travel offers and city tours integrated into their websites.

The data we collect through these cookies may include the web pages you have visited, the referring/exit pages you entered and exited, the type of platform you used, the emails you opened and responded to, and date and time information. It also means that we may use details about how you interacted with the site, such as the number of clicks you made on a given screen, the mouse movements and scrolling activity, the search words you used and the text you entered in various fields.

Marketing of cookies

These cookies are used by Tourguidebenamar.com to collect information about you over time, across multiple websites, applications or other platforms.

Marketing cookies help us to decide which products, services and advertisements of interest to you, both on and off our website.

Specifically, these cookies:

Classify you in a certain profile of interest, for example, based on the websites you visit and your click behaviour we use these profiles to display personalised content (such as specific travel ideas or accommodation) on Tourguidebenamar.com

Display personalized and interest-based ads on the Tourguidebenamar.com website. This feature, called “retargeting”, is based on your browsing activities, such as the destinations you’ve searched for, the tours you’ve viewed, and the prices displayed to you. It can also be based on your buying habits or other online activities.

Retargeting ads may be presented to you before and after you leave Tourguidebenamar,com as they are intended to encourage you to browse or return to our website. You may see these advertisements on websites, in applications, or e-mails.

Integrate social media into our website. This allows you to enjoy or share content or products on social media such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat and LinkedIn.

These “Like” and “Share” buttons work with pieces of code from the various social media providers, which allows third-party cookies to be placed on your device.

These cookies may be purely functional, but they can also be used to keep track of the websites you visit from their network, to profile your online browsing behavior and to show you personalized ads. This profile will be based in part on comparable information that Providers receive from your visits to other websites in their network.

To learn more about what social media providers do with your data, see their statements about cookies and/or privacy: Facebook (including Instagram, Messenger and Audience Network), Snapchat, Pinterest and Twitter. Please be aware that these statements may be updated from time to time.

We work with trusted third parties for data collection. We may also sometimes share information with these third parties, such as your email address or phone number. These third parties may link your data to other information they collect to create personalized audiences or deliver targeted advertisements. To learn more about how these third parties process your data, please see the following links: How Google uses information, Facebook’s data policy.

Non-culinary techniques – e-mail pixels

We may also use techniques, such as pixels, which we do not mark as cookies because they do not store any information on your device.

We sometimes place pixels in e-mails, such as newsletters. A “pixel tag” is an electronic file the size of a single pixel that is placed in the email and loaded when you open it. By using pixels in emails, we can see if the message has been delivered, if and when you read the message, and what you click on.

We also receive this information about the “push” notifications we send you. These statistics provide us with feedback on your reading behavior, which we use to optimize our messages and make our communication more relevant to you.

What are your choices?

To learn more about cookies and how to manage or delete them, visit allaboutcookies.org or the help section of your browser.

In the settings of browsers such as Internet Explorer, Safari, Firefox or Chrome, you can choose which cookies to accept and which to reject. The location of these settings depends on the browser you are using:

• Cookie settings in Chrome
• Cookie settings in Firefox
• Cookie settings in Internet Explorer
• Cookie settings in Safari

If you choose to block certain functional cookies, you may not be able to use certain features of our services.

In addition to the specific settings we may offer on Tourguidebenamar.com, you may also refuse certain cookies:

Analytics

To prevent Google Analytics from collecting analytics data on certain types of browsers, see the following link: Google Analytics Opt-out Browser Add-on (only available on the desktop).

Advertising

We always seek to work with advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB).

NAI and IAB members adhere to industry standards and codes of conduct and allow you to opt out of behavioral advertising.

Visit www.networkadvertising.org to identify NAI members who may have placed advertising cookies on your computer. To opt out of a NAI member’s behavioral advertising program, simply check the box for that company.

You may also visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt-out of personalized advertising.

Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings. If you choose to do so, it is good to know that opting out of an online advertising network does not mean that you will no longer see or be subject to online advertising or marketing analysis. It simply means that the network you have opted out of will no longer serve ads tailored to your preferences and web browsing habits.

Some websites have a “Do Not Track” feature that allows you to tell a website not to track you. We are currently unable to support “Do Not Track” browsing settings.

How to contact us

If you have any questions about this cookie statement, please send an email to Benamar.achraf@gmail.com.

Our cookie statement may also be updated from time to time. If such updates are substantial, particularly relevant to you, or if they impact your data protection rights, we will contact you about them. However, we recommend that you visit this page regularly to stay informed of any other updates (less substantial or less relevant).